Rive News
Tech

Google Cloud outage knocks out UK banks and courts

Breaking

Google Cloud goes down across the UK

On October 20, a power failure at Google Cloud's London region knocked out banking apps, delivery firms and courts across the UK.

What happened

7:00 a.m.: the power goes out

One of Google's three London zones, europe-west2-b, lost power just after 7:00 a.m. UK time.

Banks

Revolut cards stop working

Thousands of Revolut customers could not open the app or pay with their cards in shops and at petrol stations.

Banks

Lloyds, HSBC, Barclays hit too

Lloyds, HSBC, Barclays, Halifax, NatWest and Nationwide all reported access and payment problems.

Courts

Courts grind to a halt

The courts' video platform went down at 10:00 a.m. Trials and hearings across England and Wales could not proceed.

Everyday services

DPD, Royal Mail, Spotify down

Delivery firms, the NHS app, Rightmove and Spotify also reported problems during the outage.

Why it matters

No second UK region to switch to

London is Google's only cloud region in the UK, so customers had nowhere else to move their work.

The cause

Backup generators failed

An administrator sharing Google's engineering update said backup generators failed to engage at first.

Recovery

12:27 p.m.: recovery begins

Google said the power event was mitigated by 12:27 p.m. Most workloads recovered by mid-afternoon.

Recovery

Your money stayed safe

Revolut confirmed that all customer money and data stayed safe, and services were restored by the evening.

Aftermath

Courts took longer to fix

The Ministry of Justice said court systems were still not fully restored by late afternoon.

Full story

Read the full explainer

What happened, why it mattered, and what happens next, explained in simple English on Rive News.

Tech

Read the full story

Get the full breakdown, key numbers, and what happens next.

Read on Rive News
Read the full story