Revolut down: app outage blocks payments for thousands of users
Web StoryWatch this story in 15 seconds →Key takeaways
- Revolut confirmed a service disruption on the morning of 20 October 2026.
- More than 1,500 users reported problems by 8:09am, and cards were declined.
- The app showed a "Something went wrong" error, and no fix time was given.
Revolut's banking app stopped working on Tuesday morning. Many users could not open the app, pay with their cards, or move money. Revolut confirmed the outage on 20 October.
It said its engineers are working on a fix.
What happened
The problems started early on Tuesday morning. By 8:09am, more than 1,500 Revolut users had reported issues. The number comes from the outage tracking site Downdetector.
Reports kept climbing through the morning.
Most of the complaints were about the app itself. About 65 percent of reports related to problems with the app. Around 20 percent were about accessing funds.
About 8 percent involved login issues, according to the same Downdetector breakdown.
When users opened the app, they saw a short error message. It said: "Something went wrong, please try again later." The app would not let them in.
Transfers between accounts also failed. One person wrote on Downdetector that nothing in the app worked that day. Chat was not working.
Support calls were not working. Money could not be moved or paid.
The outage was not limited to one country. Users in Germany, the Netherlands, Ireland, Hungary, Lithuania, France, and Portugal described the same problems. Others came from Austria, Cyprus, Australia, Japan, and the UK.
This comes from a SoftHints report that tracked posts on the r/Revolut forum. Both the mobile app and the desktop version were affected.
Card payments were also declined at shops. One X user wrote that their Revolut card was declined. They had tried to pay for coffee.
Another said they could not get home from a late shift. These reports were collected by LADbible.
Revolut confirmed the problem on social media. It said the company was "currently experiencing a service disruption affecting multiple features". Its engineering team is "actively working to restore full service as quickly as possible".
The post also apologised for the inconvenience.
Revolut also posted a similar message on Reddit through its support account. It did not give a time for when full service would return.
Lloyds Bank users reported problems on the same morning. They struggled with fund transfers and app logins, according to LADbible. There is no confirmed link between the two outages.
But the timing put extra pressure on the morning for UK banking customers.
Why it matters
Revolut is a digital bank with no physical branches. Its customers rely on the app for almost everything. When the app fails, there is no branch to visit.
People cannot check balances, send money, or pay in stores.
That makes an outage like this different from a branch bank problem. If one bank branch closes, customers can use another branch. With an app-only bank, a single outage can cut off every customer at once.
The timing made things worse. The outage hit on a Tuesday morning. People were buying breakfast, paying for transport, and starting their workday.
A card declined at a shop till is more than an annoyance. One person said they could not get home from a late shift. That is more than an annoyance.
Service disruptions also hit other companies this year. One example is the cyberattack that hit TFG London's stores. But each incident raises the same question for customers.
How much should you trust one app with all your money?
There is no rule that forces banks to pay compensation for a short outage. According to LADbible, the consumer group Which? has advice on this.
It says users are not automatically entitled to a payout for a short outage. But if the outage causes you to miss a payment, keep evidence. Keep proof of any fees you paid.
You can complain to the bank first. If the bank does not resolve the complaint, you can escalate it. The Financial Ombudsman Service handles such cases.
What happens next
Revolut has not said what caused the outage. It has not said when full service will return. The company asked customers to be patient while its engineers work on the problem.
If you are affected, there are a few practical steps. First, check Revolut's official channels for updates before trying again. The company posts on X and through its support account on Reddit.
Its status page is at revolut.com. Second, if you need money urgently, consider another way to pay.
A backup card from a different bank can save you at a till.
Third, protect your account while it is down. Outages attract scammers who send fake "fix your account" messages. Revolut will never ask for your PIN or full password.
If your account security worries you, learn how two-factor authentication stops hackers. Do this once you are back in. Wonder what your apps do with your data?
Read how apps track you across websites to tighten your settings.
For now, the situation is still developing. Revolut says its team is working to restore service as quickly as possible. Users should watch for an official update.
Keep a backup payment option ready until the app is stable.
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